General Settings
How do I change my BrickX Account details and settings?
Once you’ve logged in, use the ‘Settings’ tab to make account changes. From here you can enter your tax file number, manage your preferences, change your password and deactivate your account. If ...
Can I change my address?
In order to fulfil our obligations under the AML/CTF Act, our verification procedures require a residential address for individuals. If your residential address has changed, we can re-verify your ...
Can I cancel my Brick purchases?
No. Buy orders for Bricks are executed immediately.
Can I cancel my pre-ordered Bricks?
You can cancel a pre-order at any time, up until the Platform settlement date for the relevant property. Any fees associated will also be returned to your Wallet. To cancel pre-ordered Bricks, c...
How do I deactivate my BrickX Account?
You’re able to deactivate your BrickX Account when you no longer hold any Bricks and all of your funds in ‘Funds Available’ have been withdrawn from your Wallet. To do this, follow these steps: ...
Can I change my Bank details or TFN? (NEW)
Thank you for your request to update your bank details. For privacy and security of your bank account, I can remove your current bank account details hence allowing you to enter new accou...
Where did Price Alerts go?
Due to a high volume of member feedback indicating poor usability of the Price Alerts, we have decided to remove this feature. We are currently working on a new solution which will provide a cle...
Get in touch
We're here to help. If you have a specific question, you can contact us via Live Chat or phone Monday-Friday from 8.30am-6.00pm (Sydney time).
To speak with us at a specific time, you can schedule a call with our Head of Customer Service.